The UK's Leading Customer Service Programme

 

The UK's Leading Customer Service Programme

 

Top Companies for Customer Service Awards 2019 Open for Nominations

#topcompaniesawards19

 

The Top Companies for Customer Service programme identifies and rewards excellence in customer service and is focused on driving the on-going improvement of service levels across Contact Centres supporting the UK, including Onshore, Offshore and Nearshore operations

The Top Companies programme is supported by many of the Worlds leading businesses and best-known brands, working together to improve the quality of customer experience via Telephone, Email, Live Chat, Social Media and Chat Bot channels

Established over ten years ago, the programme has conducted over 150,000 mystery shopper interactions to identify excellence in customer service and share best practice amongst its members

Look out for the Top Companies for Customer Service logo- the kite mark of quality service. Companies displaying this badge of excellence are measuring and comparing their own performance year on year and benchmarking their service levels against the very best in the business. They are investing in their contact centre teams, processes and infrastructures to drive on-going improvement, and are committed in their aim to deliver the very best service possible to every customer


Why Join?   

GATHER CUSTOMER INSIGHT

Measure your customer service offering across multiple channels using real data and insights directly from YOUR customers.

 

 

BENCHMARK AGAINST YOUR COMPETITORS

See how you compare with other contact centres via a host of comprehensive reports, and stay ahead of ever evolving and demanding customer expectations

IDENTIFY AREAS FOR IMPROVEMENT

Your dedicated Top Companies for Customer Service consultant will provide you with operational recommendations based on your evaluation data, supporting with the development of your customer service strategic plan 

IMPROVE CUSTOMER EXPERIENCE

Receive actionable insights and a Road Map of improvement based on your personalised reports and insight from the UK’s leading customer service experts.


Gala Dinner Video

Testimonial

Peter Rowbottom
Peter Rowbottom
Director of Member Operations, MPS
“The Top 50 offers me and my organisation an invaluable ability to benchmark our performance against the true customer expectations of the service we deliver. Assessment is truly objective and any organisation who achieves any ranking within the Top 50 can genuinely be proud.”

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